Hosting Service Level Agreement (SLA) & Fair Usage

1. 99.9% Network Uptime Commitment

TechBurn guarantees 99.9% network and server availability for all shared, cloud, and dedicated hosting accounts during any calendar month. Uptime is continuously verified via multi-region ping monitors.

2. SLA Compensation Credits

In the rare event that verified unscheduled network downtime exceeds the SLA allowance in any billing cycle, clients are entitled to service credit upon request:

• 99.0% - 99.8% Uptime: 10% Service Credit
• 98.0% - 98.9% Uptime: 25% Service Credit
• Below 98.0% Uptime: 50% Service Credit

3. Fair Usage Policy (FUP)

Shared hosting plans include generous compute, memory, and BDIX bandwidth allotments intended for standard business websites. Usage involving cryptocurrency mining, peer-to-peer file sharing, automated spam distribution, or high-volume scraping is strictly prohibited.